Testimonials

To: Henson's FIX Auto October 2013
From: Wayne Steele, Customer
Re: Fixing my Automobile, Chrysler Convertible

I would like to commend the entire process, all of your staff and the time it took for the work to be done. My insurance agent, Steve Beach, explained that this is where I should have the work done. Once my car was delivered to your establishment after the accident, I felt I was in great hands. All of your personnel were professional, caring and informative. I will say the one individual that really assured me the most was Terry Schneider. I talked to him several times as he updated me on the work being done. He then went over the car at the time of pickup and he was very clear and concise. Even though this was an emotional time for myself and my wife, we were always encouraged by Hensons. We couldn't be more pleased and hopefully the personnel that actually did the work will be notified of that fact. Again, thanks for a job well done.

Wayne Steele

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February 2013

The work is complete and Henson and Sons did a fantastic job!! They turned it around quickly, they kept in daily communication with me, and their customer service is definitely a “10”!! My business is customer service and I would highly recommend them to anyone looking for auto repair work.

Thank you,
Customer, Escondido, CA

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September 2012

Thank you for all your hard work and kind consideration. My Prius is working well. You did a great job putting it back together.

Sincerely,

Customer, Escondido, CA

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September 2012

I got the car back Thursday evening a day a head of schedule. The car looks wonderful, both repairs and the “sprucing up” job they did inside and out. Hertz Rentals, next door to Henson and Son, made it very easy to obtain a rental car, which I has from Monday morning until Thursday at 5:00 p.m. You made the whole process simple and stress-free for me. Thanks again for a wonderful job.

Customer, Escondido, CA

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July 30, 2012

Re: Repair of My Sport Track

Dear Sirs,

I just wanted to express my appreciation for the fine repair job you preformed on my Sport Track. The results were excellent and exceeded my expectations. The staff was superb, from my repair consultant Paul Scheid who demonstrated his expertise many times, to Master Technician Mario who executed the work and the cheery administrative staff who sent timely updates and always made me feel at home and informed.

I hope not to require this type of repair work again, but I feel better now knowing that there is a team such as this available to return my vehicle to me in better shape then when it went in.

Again Thanks,

Customer, Escondido, CA

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July 26, 2012

Dear Sir or Madam:

This is to let you know that we appreciate the good body and fender work you did on our Prius.

We appreciate as well the thorough inside and outside cleaning of the car.

Finally, a salute to your friendly, and courteous employees as well, to include the ladies in the office area, Paul, and your driver Isasis.

I can see why your shop is among those recommended by USAA.

Thank you,

Customer, Escondido CA

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May 30th, 2012

Dear Paul,

Just a quick note to thank you again for fixing the shield behind my bumper on my 99 Jeep. I really appreciate your work and effort!

Take Care,

Customer Escondido, Ca

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Mr. Henson,

Thank you so much for detailing and cleaning up my Ford Escape. My husband and I (as well as my dad) so greatly appreciate your kindness! Everyone at Henson and Son is always so helpful and we will always send referrals your way!

Thanks again,
Customer, Escondido Ca

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To Whom It May Concern:

This is just to thank you for the wonderful job you did on our damaged bumper, and also for buffing out some scratches on the side of our car. We brought the car for repairs and received it back a couple of days later (Dec. 28-30th) the car looks better now then ever!!! We will highly recommend you to others. God Bless the whole team at Henson and Son Collision Repair. You give good service.

Sincerely,
Customer Escondido, Ca

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We want to thank you for the good looking repair you did for our Lexus last week. It is just a beautiful job done and we wanted you to know we appreciate a “job well done”. Wonderful office staff too!

Sincerely,
Customer Escondido, Ca

We appreciate cleanliness too!

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Dear Kirk, Marvin & all at Henson and Sons,

A million thanks! We are so grateful to you for taking on such a feat as our family’s Armada! We are grateful, blessed and so happy to have it back! You are all so professional and nice and we will send whoever we know your way! May God Bless you all! Have a wonderful weekend!

Customer,
Escondido, CA

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Kirk and Staff,

Just wanted to bring you guys and gals in a treat and as soon as I red velvet cake I knew that was the ticket! Thank you so very much for always taking care of my car needs- no matter how large or small you bail me out! A million thanks!

Customer,
Escondido, CA

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Mr Henson,

I stopped in today to get an estimate to repair a dent in my truck. In the two minutes I dealt with your front counter (Lauren I believe) it was obvious you have excellent help. Being a business owner myself, I truly understand the benefit of great customer service and a professional attitude when dealing with clients. Even though the damage to my truck was minimal I was treated with the utmost courtesy and professionalism. In a time where the vast majority of people in the customer service field are nearly impossible to deal with you have outstanding employees.

Marvin took a look at my truck and was nothing but friendly and helpful. Lauren practically jumped out of her seat to greet me and assist me in getting my estimate handled. I just wanted to take a moment to write you and share my experience. I hope you value the superb help you have. I will be back to get my truck repaired at your shop.

Thanks for your time,
Customer, Escondido CA

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January 2, 2010

To Whom It May Concern:

I brought my 2002 Honda to be repaired after someone dented my front bumper on December 9th 2009. I brought my car to your shop and you did a wonderful job on fixing my car but most of all I was treated with respect and I wouldn’t hesitate to recommend your services to anyone. Henson and Son fixed my car as soon as they were able to, took care of the paperwork with AAA insurance and I got my car back in a few days. Thank you.

Sincerely,
Customer, Escondido CA

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December 15, 2009

Marvin and Henson Staff-

Thank you again very much for repairing my Alaskan Ford Explorer. Wishing you all Merry Christmas and a safe and happy new year.

Customer- Escondido , CA

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Thanks again for the fine work you and all the folks involved with the repair did. I wouldn’t think of going anywhere else in San Diego County for body repairs. You guys are second to none.

Sincerely,
Customer Escondido, CA

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Hello,

We meant to contact you earlier to let you know we were extremely pleased with the service and repair you did on our truck. Should you ever wish to use us as a referral, we would be happy to do so.

Thank you again.
Customer,
Escondido, CA

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Henson and Son

Attn: Melissa and Staff

This note is to thank you twice for the extra special service and attention you and your staff gave toward the repair of my 1997 Honda, I feel very fortunate to have once again received excellent, prompt and reliable care of my vehicle. You rate a # 10 with me!

Sincerely,
Customer, Escondido, CA

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I could not have been happier when I picked up my car on Aug. 14th after having a blow out on the front left tire. I had no idea the damage that had been done!

HS has been around a very long time and they do top quality work! I want to thank everyone involved with putting my car back together again and making it look brand new again! WOW!

Customer Oceanside, Ca.

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Henson and Son:

I would be remiss if I didn’t tell you how pleased I was with the work that was preformed on my 2001 Acura earlier this month. In my opinion the workmanship could not have been better. It is a joy to look at it now. I was also delighted with the way the rest of the car was cleaned up before it was returned to me.

I am also appreciative of the courtesy I received from your staff during the time I was making arrangements for this work. To top if off, the job was finished a day earlier than I expected.

Thank you again.

Sincerely yours,
Customer, Escondido, CA

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Jim, Juan and Ladies,

Thank you so much for taking such good care of me and my truck. You all went above and beyond the call of duty to make sure I was happy and safe. I have several of your business cards and will gladly pass them to my family and friends.

Thanks Again,
Customer Escondido, Ca

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Hi There Kirk,

I just wanted to express thanks for repainting my bumper. It looks great, the usual wonderful Henson job. I also wanted to say how much I appreciated Juan, Gina, and Lauren's friendly interactions with me.

Have a great week.

Gina G.

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Dear Jim:

Exemplary job. Very happy with the job your people have done and in the way the car came out which looks better than the day I bought it 10 years ago. It glows. Clean job. Goes without saying I'm happy it's over, whew. Will put your business card on our bulletin board for those who might need body work and recommend you to others who, like myself, didn't know you before.
Lauren:

Juan has been patient and professional throughout the entire operation, calling me by my last name which shows a sign of conscious care and respect which I appreciate. I am very impressed with his calm personality and his method of working with people. He's friendly yet professional, easy to talk to and deal with. He's an asset to your operation and company. Can't say enough about him.

The two girls at the front desk are a total delight. While they, too, are complete professionals, and at early ages, both are friendly, helpful, and completely hospitable, always offering water or coffee, greeting everyone with an upbeat attitude of genuine friendliness and they never act like they're over burdened although I'm sure they're very busy girls. Their treatment of customers is wonderful. On a more personal note, they're adorable together, like sisters, and fun to watch work together. It rubs off on the people who come into your shop. Both have always been helpful on the phone as well as in person. It's been a pleasure getting to know them.
It has been a pleasure meeting everyone, many thanks.

Gratefully,
Angela

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Melissa:

Thank you for overseeing the flawless repair to my damaged vehicle. I've come to expect nothing less than the best from you/your team and you never disappoint. While I hope visits to a collision center won't become a habit, I'm glad to have peace of mind knowing that Henson & Son will always be there, should the unfortunate need arise. Please extend my thanks to everyone involved in the repair process.

Lauren:

Thank you for following up on the work performed on my vehicle - everything is great! Also, thank you for always having a welcoming smile and pleasant attitude whenever I visit or call the office. Please thank Connie at Hertz for me too, for her friendly assistance with my rental vehicle.

Sincerely and with regards,
Anthony

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MR. JIM CHAKIRIS
HENSON AND SON COLLISION REPAIR
656 Metcalf
ESCONDIDO, CA 92025

RE: Marlon Ramirez

Dear Mr. Chakiris,

My car has just left your shop and it looks wonderful and drives very well. For about 2 weeks it was in the very capable hands of Mr. Ramirez, who went above and beyond in order to make my 1999 car look like a brand new Benz. He was very nice to work with, being both efficient and polite, and I thought you’d want to know that he, as well as the young ladies in the office, represents your company very well.

We often complain when things go wrong. I am under the impression that managers like to know when things go right. Hence this note.

Sincerely,
Customer - San Diego, CA

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February 4, 2009

Mr. Jim Chakiris
Henson & Son Collision Repair
656 Metcalf
Escondido, CA 92025

Dear Jim,

You and your staff recently repaired collision damage to my BMW 330Ci. You and your staff also reversed my irritated attitude that resulted from my two previous estimate experiences from other repair companies.

Thank you for your professional and friendly front office staff. Gina and Lauren were attentive and amazingly immediately remembered me and my vehicle when I called for updates. How pleasant not to be just a number in someone’s computer! I was also impressed to receive a call from Lauren a couple weeks after the repair confirming that I was satisfied with the results.

John Crumbacher patiently gave me a detailed explanation during the estimate of the work that needed to be completed and procedure of the insurance reimbursement. I appreciate that the repair was completed within the time that John estimated. I also very much appreciate that additional work, at my expense, that I discussed with John was expertly completed at the same time and within the estimated amount. When I picked up the car, it looked as super as when it was new and was clean on the inside as well.

Since the damage was near the rear wheel, I was concerned that after driving a number of miles though some winding and bumpy roads I would hear the rubbing again and am delighted that there is no problem. How great that the repair was not just cosmetic but also functional!

Thank you for this standard of excellence. I will certainly remember you if I unfortunately need collision repair again. I have recommended your company to a co-worker and will also highly recommend your company whenever appropriate.

Sincerely,
Customer - Rancho Santa Fe, CA

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Mr. Kirk Henson

November 3, 2008

As a recent customer, I am a little puzzled- Is your high quality front desk staff overqualified for a collision repair business or is their high quality an important part of your success?
My observations: Lauren really loves her job and the customers. How rare and wonderful!
I met Melissa and Lauren when I brought my car in for an estimate. Two days later I had a telcon with Melissa. Seven days later I stopped at the office and one of these ladies greeted me by name.
Wow! How impressive! If businesses could train their staffs in that type of recognition, they would be fortune 500’s.
I was impressed that the staff always offered soda and water to waiting customers.
Melissa is warm and professional. Certainly Management material.
I use oxygen and when I arrived to pick up the finished car, Melissa went through lots of gyrations to be sure the driver’s door was convenient for me.
I think it significant that I am praising you for how well I was treated and not for how well the fender lined up with the bumper if it even does.

Please pass my appreciation to the ladies

Thanks,
Customer - Escondido, CA

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3/11/09

Dear Melissa and Mr. Henson,

I want to express that you have a wonderful follow-up and follow through process. One feels welcome and comfortable from the start to finish. You do business the old fashioned way, people to people and it works. Thanks again. Well done!

Customer- San Diego, CA

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Dear Mr. Henson,

Your shop was recommended to me by Steve Beach for repairs on my 4runner. Besides the great job on my vehicle, your shop was outstanding! The customer service from the employees, the ride back to work, the clean car, even the mints far exceeded my expectations. Thank you for providing such excellent service!

Customer- Carlsbad, CA

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Dear Mr. Crumbacher,

I just wanted to thank you for all of the professionalism that you showed towards me. The way you kept your word to me at every turn, and kept my fears at ease. Even when I seemed difficult you kept calm. I would recommend your company to anyone, and I would have them ask for you, John “The professional man!”

Thank you again, Customer- Escondido, CA

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April 26th 2009

Thank you so much for the great service I received at Henson and Son. I do not think I have ever gone to any business and did not have one person that was not outstanding in customer service. You girls at the desk are just bubbly little cuties. Juan was an absolute gentleman. I was so impressed with him. He walked me to my car, and opened the door and was just the model of a gentleman. You don’t see that much anymore. Anyway, everyone was just wonderful. I have had a lot of training in customer service and you folks could write the book!

Customer- San Marcos

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